Policies and fufillment

At Zenith Non-Emergency Medical Transportation (NEMT), we understand that circumstances can change unexpectedly. To ensure the efficiency of our services and to accommodate all of our clients, we have established the following cancellation policy for our non emergency transportation :

1. **Advance Notice:** If you need to cancel a scheduled non-emergency medical transportation service, we kindly request that you provide us with as much advance notice as possible. This helps us optimize our scheduling and accommodate other clients in need.

2. **Cancellation Fees:** Cancellations made within 24 hours of the scheduled pick-up time are subject to a cancellation fee of 50% of base rate of the booked ride. This fee is necessary to cover the costs associated with preparation, driver assignment, and vehicle allocation for the original reservation.

3. **Exceptions:** We understand that emergencies and unforeseen situations can arise. In cases of sudden medical issues or other valid emergencies, please contact us immediately to discuss your circumstances. We will work with you to find a suitable solution and potentially waive any cancellation fees.

4. **Communication:** If you need to cancel a transportation service, please contact our customer service team at [Customer Service Phone Number] as soon as possible. This helps us manage our resources efficiently and potentially minimize any inconvenience to you or other clients.

5. **Refunds:** If a cancellation fee applies, it will be deducted from any prepaid amount or billed accordingly. Refunds, if applicable, will be processed in accordance with our refund policy.

6. **Rescheduling:** If you need to reschedule a transportation service, please contact us at your earliest convenience. We will do our best to accommodate your new schedule, subject to availability.

7. **No-Show Policy:** Failure to notify us of a cancellation before the scheduled pick-up time may be considered a "no-show." No-shows are subject to the full fare of the booked service plus an additional cost of 50 % of the booked service fee if we arrive to arranged pick up location.

We value your understanding and cooperation in adhering to our cancellation policy. By doing so, you help us maintain the highest level of service quality and ensure that our resources are optimized for the benefit of all our clients.

For any questions or concerns regarding our cancellation policy, please don't hesitate to reach out to our customer service team at [Customer Service Email Address].

Thank you for choosing Zenith NEMT for your non-emergency medical transportation needs.

At Zenith Non-Emergency Medical Transportation (NEMT), we are committed to providing exceptional service to our valued clients. In the event that circumstances lead to the need for a refund, we have established the following refund policy to ensure transparency and fairness for all non emergency transportation :

1. **Cancellation and Refund Requests:**

   - Refund requests must be submitted in writing to our customer service team at zenithnemt@gmail.com with the subject line: REFUND REQUEST.

   - Requests for refunds should include relevant details, such as the client's name, date of service, booking reference number, and reason for the refund.

2. **Eligibility for Refunds:**

   - Refunds may be considered in cases where cancellations were made within our specified cancellation period and in accordance with our cancellation policy.

   - Refund eligibility is also contingent on the specific circumstances surrounding the cancellation or dissatisfaction with our services.

3. **Refund Processing Time:**

   - Once a refund request is received and validated, we will process the refund within 7-10 business days.

   - Please note that it may take additional time for the refunded amount to appear in your account, depending on your financial institution's processing time.

4. **Refund Methods:**

   - Refunds will be issued using the same payment method that was used for the original transaction. If the original payment was made via credit card, the refund will be credited back to the same credit card.

5. **Partial Refunds:**

   - In some cases, a partial refund may be provided if only a portion of the service was utilized.

6. **Non-Refundable Charges:**

   - Some charges, such as cancellation fees within the designated time frame, may be non-refundable as specified in our cancellation policy.

7. **No-Show and Late Cancellation Fees:**

   - Refunds for services resulting in a no-show or late cancellation may be subject to deductions  or additional charges for any applicable fees or costs incurred by Zenith NEMT.

8. **Communication:**

   - Our customer service team will communicate with you throughout the refund process, providing updates and confirming the completion of the refund.

If you have any questions or concerns about our refund policy or the status of a refund request, please don't hesitate to reach out to our customer service team at 707-278-8722 or zenithnemt@gmail.com

Thank you for choosing Zenith NEMT for your non-emergency medical transportation needs.

At Zenith Non-Emergency Medical Transportation (NEMT), we prioritize delivering exceptional non emergency transportation service to our clients by working with trusted third-party NEMT providers. This policy outlines our commitment to ensuring the fulfillment of services and maintaining the highest standards of care when utilizing third-party providers.

**1. Service Partners Selection:**

   - Zenith NEMT carefully selects third-party NEMT providers based on their reputation, reliability, and compliance with industry regulations.

**2. Quality Assurance:**

   - Third-party providers are required to adhere to Zenith NEMT's quality and service standards, ensuring consistent excellence in the services they offer.

**3. Verification of Credentials:**

   - Zenith NEMT verifies the credentials, licenses, and certifications of third-party providers to ensure compliance with relevant local and state regulations.

**4. Communication and Coordination:**

   - We maintain open communication and coordination with third-party providers to ensure smooth service delivery and effective scheduling.

**5. Service Fulfillment:**

   - Third-party providers are expected to fulfill scheduled services promptly and professionally, meeting the specific needs of our clients.

**6. Compliance with Policies:**

   - Third-party providers are required to comply with Zenith NEMT's policies, including safety protocols, privacy guidelines, and customer interaction standards.

**7. Client Feedback and Satisfaction:**

   - Zenith NEMT welcomes client feedback regarding the services provided by third-party providers. Feedback is used to continually improve the quality of our services.

**8. Accountability:**

   - Zenith NEMT assumes responsibility for the services offered by third-party providers to ensure consistent and satisfactory service delivery.

**9. Resolution of Issues:**

   - In the event of any service-related issues, Zenith NEMT works to resolve them promptly and effectively, maintaining transparency and communication with clients and third-party providers.

**10. Continual Evaluation:**

   - Zenith NEMT periodically evaluates the performance of third-party providers to ensure ongoing compliance with our standards and expectations.

**11. Client-Centered Approach:**

   - Our commitment is to prioritize the well-being and satisfaction of our clients, ensuring their transportation needs are met with the highest level of care and professionalism.

By working with reputable third-party NEMT providers, Zenith NEMT aims to ensure a seamless and reliable transportation experience for our clients, while upholding our commitment to excellence in non-emergency medical transportation.

For any questions or concerns regarding our fulfillment of services policy, please contact [Customer Service Phone Number] or [Customer Service Email Address].

Thank you for choosing Zenith NEMT for your non-emergency medical transportation needs.